Refund policy

Effective Date: 2 May 2026

We want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, exchanges, and refunds.

1. RETURNS

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unworn, unused, and in original condition
  • All tags must be attached
  • The item must be in its original packaging
  • You must provide proof of purchase (receipt)

2. NON-RETURNABLE ITEMS

We do not accept returns for:

  • Sale or clearance items
  • Gift cards
  • Custom or personalised items

If you are unsure whether your item is eligible, please contact us.

3. HOW TO START A RETURN

To request a return, contact us at:
habib@habibithobe.com

If your return is approved, you will receive instructions on how to return your item.

Return address:
Habibi Thobe Ltd
33 Main Road
Oldham
OL9 6JX
United Kingdom

⚠️ Items sent back without prior approval will not be accepted.

4. RETURN SHIPPING

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We are not responsible for items lost during return shipping

We strongly recommend using a tracked and insured service.

5. DAMAGES AND ISSUES

Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at habib@habibithobe.com, and we will resolve the issue.

6. EXCHANGES

To exchange an item:

  1. Return your original item
  2. Place a new order for the replacement

Alternatively, contact us for assistance — additional shipping charges may apply.

7. ORDER CANCELLATIONS

  • Orders cannot be cancelled once dispatched
  • If cancelled after dispatch, refund will be issued minus any return or recovery costs

If your order has already been shipped, you may refuse delivery to avoid return shipping costs.

8. PROMOTIONS AND DELIVERY FEES

  • Delivery charges are non-refundable
  • If free shipping was applied, the original delivery cost may be deducted from your refund
  • Promotional discounts may be adjusted if items are returned

9. RETURN CONDITIONS

Returns will not be accepted if items are:

  • Worn, washed, or damaged
  • Marked with perfume, deodorant, or makeup
  • Altered in any way

10. EU 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must still meet the standard return conditions listed above.

11. REFUNDS

Once we receive and inspect your return:

  • We will notify you if your refund is approved
  • Approved refunds are issued to your original payment method within 10 business days

Please note:

  • Your bank or card provider may take additional time to process the refund
  • If more than 15 business days have passed, contact us

12. PROCESSING TIMES

  • Returns are typically processed within 10 days of receipt
  • During busy periods (e.g. Ramadan), processing may take up to 21 days

13. CONTACT US

If you have any questions about returns or refunds, contact us:

Email: habib@habibithobe.com
Phone: +44 7342 510122